Notice for Stargate Email Customers Using Thunderbird

Stargate Connections has recently activated authentication features for our SMTP (outgoing) email servers. Most users will not be affected by this change. However, customers using Thunderbird may begin seeing a password box when attempting to send emails. This password box refuses to accept the user's credentials and messages cannot be sent.

The problem is due to the default installation of Thunderbird wherein accounts have authentication turned on by default, even when not required.

How to change your Thunderbird settings:

1. First, dismiss any password box by clicking the "Cancel" button.
2. Under Thunderbird's Tools menu, choose Account Settings...
3. Scroll down the list of options to the very bottom, and select Outgoing Server (SMTP)
4. Select the "smtp" entry for your domain name in the list on the right and click the Edit... button.
5. A dialog box will appear. In the Security and Authentication section, uncheck Use name and password.
6. Click OK on all of the dialogs to save your settings.

You should now be able to send mail as before.