Scheduled, Current and Recent Service Interruptions

Scheduled Service Interruptions



Ongoing Sundays, 12:01AM - 05:00AM Local BC Time
Ongoing Tuesdays, 12:01AM - 05:00AM Local BC Time

Services Affected: Stargate Network Services

Stargate has set aside two weekly network maintenance windows to perform scheduled general maintenance on our networking equipment.  We have scheduled our maintenance windows to coincide with our network partners'  maintenance windows of:

Sundays 12:01AM - 05:00AM and

Tuesdays 12:01AM - 05:00AM

Times are local BC times.

This will minimize the total weekly downtime for our customers. Customers will experience network outages during these maintenance windows.

Note that emergency network maintenance will still be performed as needed outside of these weekly maintenance windows. And there will not be outages during every maintenance window.



Current and Recent Service Interruptions



Tuesday, October 2nd, 2018 2:00AM Local BC Time Update

Services Affected: Stargate SSL VPN Service

Maintenence is complete. It took longer than expected. Sorry for the inconvenience.


Tuesday, October 2nd, 2018 12:01AM - 01:00AM Local BC Time

Services Affected: Stargate SSL VPN Service

We are performing maintenance on our SSL VPN platform.



Wednesday, September 26th, 2018 06:45PM Local BC Time

Services Affected: Stargate DSL Connections in Northern Alberta

All the Telus connections have recovered again.


Wednesday, September 26th, 2018 05:45PM Local BC Time

Services Affected: Stargate DSL Connections in Northern Alberta

The same Telus connections are down again.


Wednesday, September 26th, 2018 05:30PM Local BC Time

Services Affected: Stargate DSL Connections in Northern Alberta

All the Telus connections have recovered.


Wednesday, September 26th, 2018 02:45PM Local BC Time

Services Affected: Stargate DSL Connections in Northern Alberta

Telus has identified a core network switch that is down in Edmonton. A Telus tech has been dispatched.


Wednesday, September 26th, 2018 01:45PM Local BC Time

Services Affected: Stargate DSL Connections in Northern Alberta

We are seeing many Telus provided DSL connection in northern Alberta down. We are looking into the problem with Telus.



Friday, August 3rd, 2018 12:00PM Local BC Time

Services Affected: Stargate Telephone Lines

Stargate phone lines have recovered.


Friday, August 3rd, 2018 10:00AM Local BC Time

Services Affected: Stargate Telephone Lines

We see that our office phone lines are reporting as 'not in service'. This likely has to do with our planned cut-over to a new phone provider tonight. We are not sure why our telephone lines are down now.  Please email us for now.  For network and internet support, email us at 'support@stargate.ca' and for Cloud support, email us at 'asp-support@stargate.ca'.

Sorry for the inconvenience.