Scheduled, Current and Recent Service Interruptions

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Scheduled Service Interruptions



Ongoing Sundays, 12:01AM - 05:00AM Local BC Time
Ongoing Tuesdays, 12:01AM - 05:00AM Local BC Time

Services Affected: Stargate Network Services

Stargate has set aside two weekly network maintenance windows to perform scheduled general maintenance on our networking equipment.  We have scheduled our maintenance windows to coincide with our network partners'  maintenance windows of:

Sundays 12:01AM - 05:00AM and

Tuesdays 12:01AM - 05:00AM

Times are local BC times.

This will minimize the total weekly downtime for our customers. Customers will experience network outages during these maintenance windows.

Note that emergency network maintenance will still be performed as needed outside of these weekly maintenance windows. And there will not be outages during every maintenance window.



Current and Recent Service Interruptions



Monday, July 22nd, 2019 11:00AM Local BC Time

Services Affected: Telus DSL Connections

We are seeing brief intermittent outages in many of our DSL connections and are investigating.



Thursday, June 13th, 2019 12:25AM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

We see all the connections recovering.


Wednesday, June 12th, 2019 09:45PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

The repair crew has located the physical break in the fibre and are working on the repair. We expect service to be fully restored around 12 midnight.


Wednesday, June 12th, 2019 08:25PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

A repair crew is enroute to the fibre cut.


Wednesday, June 12th, 2019 07:40PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

Fibre cut has been located with issue being escalated to the manager.


Wednesday, June 12th, 2019 05:45PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

Vendor tech confirms fibre break between Burnaby and Vancouver.


Wednesday, June 12th, 2019 04:45PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

Vendor tech on site checking their fibre in the building.


Wednesday, June 12th, 2019 04:15PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

Tech heading to our end of the connection now. Expected to be here in about 20 minutes.


Wednesday, June 12th, 2019 04:00PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

No additional info from the network vendor other than a tech being dispatched.  Our ticket with the vendor has already been escalated.


Wednesday, June 12th, 2019 01:50PM Local BC Time - Update

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

Our network vendor is dispatching a tech.


Wednesday, June 12th, 2019 01:00PM Local BC Time

Services Affected: Customer Fibre Network Services Provided by Zayo (Allstream) to Stargate Burnaby

We are seeing issues with one of our network partners in Burnaby and are investigating.



Monday, June 10th, 2019 11:20AM Local BC Time

Services Affected: Network Services at Toronto Data Centre

Connections have recovered.


Monday, June 10th, 2019 11:00AM Local BC Time

Services Affected: Network Services at Toronto Data Centre

We are seeing issues with our network in Toronto and are investigating.



Tuesday, April 23rd, 2019 01:00PM Local BC Time / 20190423 4:35PM Update

Services Affected: Internet and SecureIT (WAN) Services On Affected Firewall

We believe we have identified the issue during the most recent brief outage at 4:15PM and are taking steps to mitigate it.


Tuesday, April 23rd, 2019 01:00PM Local BC Time / 20190423 3:50PM Update

Services Affected: Internet and SecureIT (WAN) Services On Affected Firewall

Another intermittent outage at 3:45PM. We are still investigating the issue. The issue is challenging because it is intermittent.


Tuesday, April 23rd, 2019 01:00PM Local BC Time / 20190423 3:05PM Update

Services Affected: Internet and SecureIT (WAN) Services On Affected Firewall

We just experienced a lengthier outage. We are still working on the firewall with our vendor to determine the cause of the intermittent outages.


Tuesday, April 23rd, 2019 01:00PM Local BC Time / 20190423 2:05PM Update

Services Affected: Internet and SecureIT (WAN) Services On Affected Firewall

We just experienced another spike in CPU usage on the firewall at 2:00PM. We have engaged our firewall vendor for assistance.


Tuesday, April 23rd, 2019 01:00PM Local BC Time

Services Affected: Internet and SecureIT (WAN) Services On Affected Firewall

We are seeing intermittent high CPU usage on a firewall. We are investigating.