Scheduled, Current and Recent Service Interruptions

Receive service interruption updates by following us on Twitter:

https://twitter.com/stargatestatus/

 

Scheduled Service Interruptions


Saturday March 18, 2023 8:00PM - Saturday March 18, 2023 8:15PM

To finish installing all STCOMAIL patches it is necessary to reboot the server.  The reboot will be initiated on Saturday, March 18th at 8:00 PM.
Services Affected: Stargate POP/IMAP mail server

 

Wednesday December 28, 2022 8:00PM - Thursday December 29, 2022 2:00 AM

We will be installing software updates to our Stargate POP/IMAP mail server during this maintenance window.
Services Affected: Stargate POP/IMAP mail server

 

Ongoing Sundays, 12:01AM - 05:00AM Local BC Time
Ongoing Tuesdays, 12:01AM - 05:00AM Local BC Time

Services Affected: Stargate Network Services

Stargate has set aside two weekly network maintenance windows to perform scheduled general maintenance on our networking equipment.  We have scheduled our maintenance windows to coincide with our network partners'  maintenance windows of:

Sundays 12:01AM - 05:00AM and

Tuesdays 12:01AM - 05:00AM

Times are local BC times.

This will minimize the total weekly downtime for our customers. Customers will experience network outages during these maintenance windows.

Note that emergency network maintenance will still be performed as needed outside of these weekly maintenance windows. And there will not be outages during every maintenance window.



Current Service Interruptions


Tuesday, October 4th, 2022 12:01PM - Update

Services Affected: Stargate Burnaby Core Network

We have resolved the remaining issues from this morning.


Tuesday, October 4th, 2022 10:00AM - Update

Services Affected: Stargate Burnaby Core Network

We are still working with our network vendor and manufacturer to determine why the DSL connections are not working.


Tuesday, October 4th, 2022 05:00AM - Update

Services Affected: Stargate Burnaby Core Network

We have made some network changes with our hardware vendor. The intermittent issues have continued though and we are now also seeing some of our client network connections down. Our network vendor has now engaged the product manufacturer for additional assistance.


Tuesday, October 4th, 2022 12:01AM - 05:00AM

Services Affected: Stargate Burnaby Core Network

We are still tracking network anomalies on our Stargate Burnaby core network so are going to work with our hardware vendor to determine the issue during our Tuesday morning maintenance window.



Monday, October 3rd, 2022 6:30PM

Services Affected: Stargate Burnaby Core Network

The intermittent networking issue has been resolved. The problem was related to the replacement of the line card last Friday evening / Saturday morning.


Monday, October 3rd, 2022 1:30PM

Services Affected: Stargate Burnaby Core Network

We are experiencing an intermittent networking issue and are investigating.



 

Recent Service Interruptions


Saturday, October 1st, 2022 05:15AM - Update

Services Affected: Stargate Burnaby Core Network

The faulty line card has been replaced and tested. Down connections have recovered.


Saturday, October 1st, 2022 04:30AM - Update

Services Affected: Stargate Burnaby Core Network

We have received the replacement line card from our hardware vendor.


Friday, September 30th, 2022 10:00PM - Update

Services Affected: Stargate Burnaby Core Network

Our troubleshooting with our hardware vendor has identified a failure with a line card in our core router. Our vendor is looking for a replacement to send to us. No eta yet.


Friday, September 30th, 2022 09:30PM - Update

Services Affected: Stargate Burnaby Core Network

We are still troubleshooting the issue with our hardware vendor.


Friday, September 30th, 2022 08:30PM - Update

Services Affected: Stargate Burnaby Core Network

We have identified a partial failure of our core network and am working with our hardware vendor to further troubleshoot the issue.


 

Friday, September 30th, 2022 08:00PM

Services Affected: Stargate Burnaby Core Network

We are seeing issues in our core network and are investigating.



Sunday, March 20th, 2022 12:01AM - 05:00AM Local BC Time

Services Affected: Stargate Burnaby Core Network

We will be performing some urgent maintenance on our Burnaby, BC core network during this weekly maintenance window. We expect one or two brief 5 - 10 minute network outages during the full maintenance window. Sorry for the inconvenience.



Tuesday, September 21st, 2021 1:00PM Local BC Time

Services Affected: Internet Connections in Eastern Canada

The network connections have all recovered.


 

Tuesday, September 21st, 2021 12:05PM Local BC Time

Services Affected: Internet Connections in Eastern Canada

We are seeing issues with network connections through our Toronto facilities. We are looking into the issue.