Scheduled, Current and Recent Service Interruptions

Scheduled Service Interruptions

Ongoing Sundays, 12:01AM - 05:00AM Local BC Time
Ongoing Tuesdays, 12:01AM - 05:00AM Local BC Time

Services Affected: Stargate Network Services

Stargate has set aside two weekly network maintenance windows to perform scheduled general maintenance on our networking equipment.  We have scheduled our maintenance windows to coincide with our network partners'  maintenance windows of:

Sundays 12:01AM - 05:00AM and

Tuesdays 12:01AM - 05:00AM

Times are local BC times.

This will minimize the total weekly downtime for our customers. Customers will experience network outages during these maintenance windows.

Note that emergency network maintenance will still be performed as needed outside of these weekly maintenance windows. And there will not be outages during every maintenance window.

Sunday, April 29th, 2018 12:01AM to 05:00AM Local BC Time

Services Affected: All Network Services Terminating at the Stargate Burnaby Data Center

Stargate has scheduled an emergency network equipment maintenance which will temporarily affect all network services at their Burnaby data center during the weekly Sunday, April 29th, 2018 morning maintenance window. Customers with network services terminating at our Stargate Burnaby data center are expected to experience a single 30 minute network outage near the start of the 12:01AM to 5:00AM Sunday morning maintenance window. However, Stargate reserves the entire maintenance window and additional outages may occur.

Sorry for the inconvenience.

Current and Recent Service Interruptions

Sunday, October 16th, 2016 12:01AM to 05:00AM Local BC Time

Services Affected: Network Connectivity thru One of Our Core Firewalls

Stargate will be upgrading one of our Burnaby core pieces of networking equipment on a Sunday morning (Oct 16th) maintenance window that runs from 12:01AM to 5:00AM local BC time. Affected customers has been identified and notified of our maintenance work. Affected customers will experience multiple outages during the maintenance window.

Sorry for the inconvenience.

Monday, July 10th, 2016 12:01AM to 06:00AM Local BC Time

Services Affected: Shaw Maintenance

Shaw will be performing major maintenance and/or network upgrades during this period of time as we received many notifications of expected outages that should last less than 60 minutes during their maintenance window.