Website Backup Policy

Question:

Does Stargate maintain backups of our website content in case we make mistakes during updates?

Answer:

Yes, but unless you have purchased separate backup services from us, in addition to your website hosting, our backups are intended for system restorations only. (e.g. server failure, system errors, etc.)

Customers should treat the web server as a publishing point only. You should also keep separate, off-site backups of your website yourself, or through maintenance contracts provided by your website developer. Our hosting packages include tools for keeping regular backups, and many publishing platforms (e.g. WordPress, Drupal) have add-ons available for this task as well.

In emergencies we can restore content for an individual website from our system-level backups, but the work involved would be considered billable.