Website Backup Policy

Question:

Does Stargate maintain backups of our website content in case we make mistakes during updates?

Answer:

Yes; however, the backups of our standard web hosting packages are intended for system restorations only (e.g. server failure, system errors, etc.)

Customers are urged to keep regular, off-site backups of their websites themselves or through maintenance contracts offered by their website developer. Our hosting packages include tools for making regular backups, and most publishing platforms (e.g. WordPress, Drupal) have add-ons available for this task as well. WordPress customers are advised to follow these backup recommendations, especially before making upgrades.

In emergencies we can restore files for an individual website, but the work involved would be considered billable. Recovering website databases requires additional effort as our backups are file-based rather than SQL-based.

Customers with dedicated web hosting (private physical or virtual servers) may choose to purchase additional backup and recovery services provided by Stargate.